cashed FAQ – Your Questions, Answered

To register on cashed, you will need a valid Philippine mobile number or email address, a date of birth confirming you are 21 years old or above, and a secure password of your choice. You may also be asked to provide your full name as it appears on a valid government-issued ID for account verification purposes. Keeping your details accurate ensures smooth deposits, withdrawals, and identity verification when needed. All personal information is handled in accordance with our Privacy Policy to protect your data at all times.

If you have forgotten your cashed password, tap the Forgot Password link on the login page and enter the mobile number or email address linked to your account. A one-time verification code will be sent to you, which you can use to set a new password immediately. Make sure your new password is strong — use a mix of letters, numbers, and special characters for best security. If you do not receive the reset code within a few minutes, check your spam folder or try resending. For further assistance, contact our support team using the email address listed in the footer of this page.

Each player is permitted to hold only one active cashed account. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe a duplicate account was created by mistake, please contact our support team as soon as possible so we can help resolve the situation. Having a single account also ensures your VIP points, transaction history, and bonuses are all tracked accurately in one place. We encourage all Filipino players to play responsibly and within the platform guidelines.

Identity verification on cashed may be required before processing larger withdrawals or as part of our responsible gaming checks. You will be asked to upload a clear photo of a valid Philippine government-issued ID such as a passport, driver's licence, or PhilSys national ID. A selfie holding your ID may also be requested to confirm your identity. The verification process is typically completed within one to two business days. Completing verification early is recommended so there are no delays when you are ready to withdraw your winnings.

No download is required to play on cashed through your mobile browser — simply log in and all games load directly in your browser without any additional software. However, for the smoothest and fastest experience, we recommend downloading the cashed mobile app, which is optimised for Philippine mobile networks and provides quicker load times and a more seamless interface. The app is lightweight and does not take up much storage space on your device. Visit the App page for instructions on how to install it on your Android or iOS device in just a few steps. Whether you play via browser or app, all your account data, balance, and VIP progress are always in sync.

The sports betting section on cashed lets you place wagers on a wide range of local and international sporting events in Philippine pesos. You can choose from pre-match bets placed before an event starts, or live in-play bets where odds update in real time as the action unfolds. Simply browse the available markets, select your outcome, enter your stake amount, and confirm your bet. All settled bets are reflected in your account balance immediately after the event concludes. For a full overview of available sports and betting markets, visit the Sports page from the main navigation menu.

All games available on cashed use certified random number generation systems to ensure fair and unbiased outcomes for every player. Our game providers are held to strict standards of fairness and transparency, and their systems are subject to regular independent audits. Live dealer games are streamed in real time from professional studios, giving you full visibility of every deal and spin. We are committed to providing a trustworthy entertainment environment for all Filipino players. If you ever have concerns about a specific game outcome, our support team is available to review your query and provide clarification.

cashed is fully compatible with Android and iOS smartphones and tablets, as well as desktop and laptop computers running any modern web browser. The platform is built with a responsive design that automatically adjusts to your screen size, so the experience is clean and easy to navigate whether you are on a small phone screen or a large monitor. For the best mobile experience, we recommend using the dedicated cashed app on Android or iOS. If you prefer to play via browser, Chrome, Safari, and other major browsers on both mobile and desktop are fully supported. No special hardware or high-end device is required — cashed is built to run smoothly on the everyday devices used by Filipino players.

If you are experiencing issues with the cashed app, the first step is to close the app completely and reopen it, as this resolves most minor glitches. If the problem persists, check that your device has a stable internet connection and that the app is updated to the latest version available. Clearing the app cache on Android devices can also help resolve loading or display issues. If none of these steps work, try accessing cashed through your mobile browser as a temporary alternative while we look into the issue. Contact our support team with a description of the problem and your device model so we can assist you as quickly as possible.